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Privacy Policy

AMP Lock — Anthony Parkes • Last updated: May 2025

This privacy policy explains how AMP Lock (the trading name of Anthony Parkes) collects, uses, and protects your personal data when you contact us or use our services. We are committed to handling your information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

AMP Lock is the trading name of Anthony Parkes, a self-employed locksmith based in Stourbridge, West Midlands. For the purposes of data protection law, Anthony Parkes is the data controller responsible for your personal data.

Contact details:
AMP Lock — Anthony Parkes
Stourbridge, West Midlands, DY8
Tel / WhatsApp: 07961 169 681
Email: contact@amplock.co.uk

2. What Personal Data We Collect

We collect only the personal data that is necessary for us to provide our services. This may include:

  • Contact information — your name, telephone number, and email address when you get in touch with us
  • Property address — the address where work is to be carried out
  • Details of the job — information about the lock type, door type, or problem you are experiencing
  • Payment information — for invoiced work, we may hold your name and payment details. We do not store card details
  • Communications — records of calls, text messages, WhatsApp messages, and emails between us
  • Website usage data — if you have consented to analytics cookies, anonymised data about how you use our website (see section 6)

3. How We Collect Your Data

We collect personal data through the following means:

  • Telephone calls made to or from 07961 169 681
  • WhatsApp messages sent to our business number
  • Email messages sent to contact@amplock.co.uk
  • Contact or enquiry forms submitted via our website
  • In person during the course of carrying out work at your property

4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To respond to your enquiry and communicate with you about the work you have requested
  • To carry out the locksmith services you have asked us to provide
  • To provide a quote, raise an invoice, and process payment
  • To follow up on work carried out, including warranty matters
  • To comply with legal obligations, including safeguarding requirements when opening properties

5. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR for processing your personal data:

  • Contract performance — processing your data is necessary to carry out the services you have requested
  • Legitimate interests — responding to enquiries, following up on completed work, and operating our business in an appropriate manner
  • Legal obligation — where we are required by law to verify identity or keep records
  • Consent — for analytics cookies, where you have given explicit consent via our cookie banner

6. Cookies and Website Analytics

Our website uses cookies. Some cookies are strictly necessary for the website to function correctly. Others are used for analytics purposes to help us understand how visitors use the site.

Strictly Necessary Cookies

These cookies are required for the website to work and cannot be disabled. They do not collect personally identifiable information.

Analytics Cookies (Google Analytics)

With your consent, our website uses Google Analytics — a web analytics service provided by Google LLC. Google Analytics uses cookies to collect anonymised information about how visitors use our website, including pages visited, time spent, and general geographic location. This data is used solely to improve our website and is not used to identify individual users.

Google Analytics data may be processed on servers in the United States. Google LLC participates in the UK's international data transfer frameworks. For more information, see Google's privacy policy at policies.google.com/privacy.

You can withdraw your consent to analytics cookies at any time by clicking "Cookie Settings" in the footer of any page on our website, or by adjusting your browser settings to block cookies.

7. Who We Share Your Data With

We do not sell, rent, or trade your personal data with any third parties for marketing purposes.

We may share your data in limited circumstances:

  • Google Analytics — anonymised website usage data, only if you have given consent
  • Legal and regulatory authorities — where we are required to do so by law or a court order
  • Professional advisers — such as our accountant, where required for business administration purposes, under strict confidentiality obligations

Where we are engaged as an enforcement locksmith by a solicitor, bailiff, or landlord, we may confirm attendance and completion of work to the instructing party. No additional personal data is shared beyond what is necessary.

8. How Long We Keep Your Data

We retain personal data only for as long as is necessary for the purpose for which it was collected:

  • Customer enquiries not progressed to a job — up to 6 months
  • Records of completed work — up to 6 years, for accounting and warranty purposes
  • Invoice and payment records — up to 6 years, as required by HMRC
  • WhatsApp and email communications — up to 2 years from last contact, then deleted

9. Your Rights Under UK GDPR

You have the following rights in relation to your personal data. You can exercise any of these rights by contacting us using the details in section 1.

Right to accessRequest a copy of the personal data we hold about you
Right to rectificationAsk us to correct inaccurate or incomplete data
Right to erasureAsk us to delete your data where there is no longer a lawful reason to hold it
Right to restrict processingAsk us to limit how we use your data in certain circumstances
Right to data portabilityReceive your data in a structured, machine-readable format
Right to objectObject to processing based on legitimate interests

We will respond to any request within one calendar month. In some circumstances we may need to extend this and will notify you if so.

10. Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office
Website: ico.org.uk
Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address any concern directly before you approach the ICO. Please contact us first using the details in section 1.

11. Data Security

We take reasonable steps to protect your personal data against unauthorised access, loss, or misuse. Communications by telephone and WhatsApp are point-to-point. Email communications are standard and inherently less secure — please do not send sensitive personal or financial information by email.

Our website is served over HTTPS. Analytics data collected via Google Analytics is anonymised and does not contain personally identifiable information.

12. Links to Other Websites

Our website may contain links to external websites — for example, to Google Maps or review platforms. We are not responsible for the privacy practices or content of those sites. We recommend reading their privacy policies before submitting any personal information.

13. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in how we operate or changes in data protection law. The current version will always be published on this page with the date of last update. Where changes are significant, we will take reasonable steps to notify existing customers.

AMP Lock — Anthony Parkes • Stourbridge, West Midlands • contact@amplock.co.uk • 07961 169 681