These terms and conditions apply to all locksmith services provided by AMP Lock, the trading name of Anthony Parkes, operating in Stourbridge and surrounding areas in the West Midlands. By booking our services or asking us to carry out work, you agree to these terms.
AMP Lock is the trading name of Anthony Parkes, a self-employed locksmith based in Stourbridge, West Midlands (DY8). We can be contacted by telephone or WhatsApp on 07961 169 681 or by email at contact@amplock.co.uk.
AMP Lock provides professional locksmith services to residential and commercial customers, including:
We do not provide key cutting services.
We will always provide a clear price estimate before carrying out any work. Estimates given by telephone or WhatsApp are based on the information provided at the time. The final price is confirmed on arrival, once the specific lock type, door type, and scope of work have been assessed in person.
Our standard labour rate is £65 per hour with a one-hour minimum. Call-out pricing for lockouts varies by time of day and is set out on our pricing page. There is no call-out fee.
If the scope of work changes once the job has begun, for example, if additional damage is discovered we will stop and advise you before proceeding with any additional work or cost. You will always have the opportunity to agree or decline before additional charges are incurred.
Payment is due on completion of the work. We currently accept cash, card and bank transfer. We do not accept Cheque. Please advise us of your preferred payment method when booking if you require bank transfer, so that details can be arranged in advance.
Invoices for commercial customers or landlords can be arranged on request. If you are a new commercial client, the first invoice will be requested upon completion. Payment terms for invoiced work are 14 days from the date of invoice unless otherwise agreed in writing.
We reserve the right to decline to open a property if we are not satisfied that the person requesting access has the right to do so. This is a safeguarding measure and applies in all circumstances. No charge will be made if we decline on these grounds before commencing work.
All parts supplied and fitted by AMP Lock are guaranteed against defects in materials and workmanship. If a fault arises with parts we have supplied or work we have carried out, contact us and we will return to assess and rectify the issue at no additional charge.
The guarantee does not cover faults arising from misuse, damage caused after our visit, normal wear and tear, or issues with the door frame, door leaf, or other components that were not part of the original work.
Third-party parts supplied by the customer and fitted at the customer's request are not covered by our guarantee.
You may cancel a booked appointment at any time before the locksmith has set off to attend. No cancellation charge applies in this case.
If the locksmith has already set off when you cancel, a reasonable attendance charge may be made to cover travel time and costs. This will be no more than the standard hourly rate applicable at the time of the booking.
For emergency lockouts and same day work, cancellation should be made as promptly as possible to avoid an attendance charge.
We reserve the right to decline to carry out any work at our reasonable discretion, including where:
Where we decline work on arrival through no fault of the customer, no charge will be made.
AMP Lock carries full public liability insurance. Our liability to you in connection with any services provided is limited to the direct costs of rectifying the specific fault caused by our workmanship, up to the value of the original work carried out.
We are not liable for indirect or consequential losses, including but not limited to loss of earnings, property damage unrelated to our work, or third-party claims, except where liability cannot be excluded under applicable UK law.
Where access to the interior of a property is required, the customer or their authorised representative must be present during the work. We are not able to carry out internal work in an unoccupied property without an authorised person present.
If you are unhappy with any aspect of our service, please contact us in the first instance on 07961 169 681 or at contact@amplock.co.uk. We aim to respond to any complaint within two working days and to resolve it promptly and fairly.
These terms and conditions are governed by the laws of England and Wales. Any dispute arising from the services we provide will be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these terms from time to time. The current version will always be published on this page with the date of last update. Changes take effect from the date of publication.
AMP Lock — Anthony Parkes • Stourbridge, West Midlands • contact@amplock.co.uk • 07961 169 681